{"id":501,"date":"2026-01-06T09:46:08","date_gmt":"2026-01-06T06:46:08","guid":{"rendered":"https:\/\/www.kolaytik.com\/?p=501"},"modified":"2026-01-06T13:25:50","modified_gmt":"2026-01-06T10:25:50","slug":"musteri-sikayet-sureci-otomasyonu","status":"publish","type":"post","link":"https:\/\/www.kolaytik.com\/en\/musteri-sikayet-sureci-otomasyonu\/","title":{"rendered":"Customer Complaint Process Automation"},"content":{"rendered":"<h3 class=\"wp-block-heading\">K\u0131sa \u00d6zet<\/h3>\n\n\n\n<p>M\u00fc\u015fteri \u015fikayetleri, do\u011fru y\u00f6netildi\u011finde sadakat yarat\u0131r; yanl\u0131\u015f y\u00f6netildi\u011finde kay\u0131p ve itibar zedelenmesi getirir. Dijital \u015fikayet s\u00fcreci, her \u015fikayetin kay\u0131t alt\u0131na al\u0131nmas\u0131n\u0131 ve sonucun takip edilmesini sa\u011flar.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">M\u00fc\u015fteri \u015eikayet S\u00fcrecinin A\u015famalar\u0131<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u015eikayetin al\u0131nmas\u0131<\/li>\n\n\n\n<li>S\u0131n\u0131fland\u0131rma (konu, \u00f6nem derecesi)<\/li>\n\n\n\n<li>Sorumlu birime y\u00f6nlendirme<\/li>\n\n\n\n<li>\u00c7\u00f6z\u00fcm ve geri d\u00f6n\u00fc\u015f<\/li>\n\n\n\n<li>Kapan\u0131\u015f ve raporlama<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ad\u0131m Ad\u0131m Dijital \u015eikayet S\u00fcreci<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>M\u00fc\u015fteriye a\u00e7\u0131k \u015fikayet formu olu\u015ftur.<\/li>\n\n\n\n<li>Formda konu, a\u00e7\u0131klama, ileti\u015fim bilgileri alanlar\u0131n\u0131 ekle.<\/li>\n\n\n\n<li>\u015eikayet t\u00fcr\u00fcne g\u00f6re (\u00fcr\u00fcn\/hizmet\/teslimat) otomatik y\u00f6nlendirme kural\u0131 tan\u0131mla.<\/li>\n\n\n\n<li>Sorumlu birim \u00e7\u00f6z\u00fcm\u00fc form \u00fczerinden i\u015flesin.<\/li>\n\n\n\n<li>M\u00fc\u015fteriye geri d\u00f6n\u00fc\u015f tarihi ve sonucu kay\u0131t alt\u0131na al\u0131ns\u0131n.<\/li>\n\n\n\n<li>Ayl\u0131k olarak hangi konularda daha \u00e7ok \u015fikayet geldi\u011fi raporlan\u0131r.<\/li>\n<\/ol>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u00d6rnek Senaryo<\/h3>\n\n\n\n<p>Bir e-ticaret firmas\u0131:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u015eikayetler art\u0131k mail\/DM yerine tek formdan toplan\u0131yor.<\/li>\n\n\n\n<li>Kay\u0131p \u015fikayet kalm\u0131yor, her biri sonu\u00e7lanana kadar listede g\u00f6r\u00fcn\u00fcyor.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">SSS<\/h3>\n\n\n\n<p><strong>S: Anonim \u015fikayet kabul etmeli miyim?<\/strong><br>C: Sekt\u00f6re g\u00f6re de\u011fi\u015fir; baz\u0131 \u015firketler sadece ileti\u015fim bilgisi olan \u015fikayetleri i\u015fleme al\u0131r.<\/p>\n\n\n\n<p><strong>S: \u015eikayet formunu k\u00f6t\u00fcye kullanmak isteyenler olabilir mi?<\/strong><br>C: Basit do\u011frulama (captcha vb.) ve temel filtrelerle bu risk azalt\u0131labilir.<\/p>\n\n\n\n<p><strong>S: \u015eikayet s\u00fcresini SLA (hizmet seviyesi) ile birle\u015ftirebilir miyim?<\/strong><br>C: Evet, belirli s\u00fcre i\u00e7inde kapanmayan \u015fikayetler \u00fcst y\u00f6netime raporlanabilir.<\/p>","protected":false},"excerpt":{"rendered":"<p>K\u0131sa \u00d6zet M\u00fc\u015fteri \u015fikayetleri, do\u011fru y\u00f6netildi\u011finde sadakat yarat\u0131r; yanl\u0131\u015f y\u00f6netildi\u011finde kay\u0131p ve itibar zedelenmesi getirir. Dijital \u015fikayet s\u00fcreci, her \u015fikayetin kay\u0131t alt\u0131na al\u0131nmas\u0131n\u0131 ve sonucun takip edilmesini sa\u011flar. M\u00fc\u015fteri \u015eikayet S\u00fcrecinin A\u015famalar\u0131 Ad\u0131m Ad\u0131m Dijital \u015eikayet S\u00fcreci \u00d6rnek Senaryo Bir e-ticaret firmas\u0131: SSS S: Anonim \u015fikayet kabul etmeli miyim?C: Sekt\u00f6re g\u00f6re de\u011fi\u015fir; baz\u0131 \u015firketler sadece [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-501","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>M\u00fc\u015fteri \u015eikayet S\u00fcreci Otomasyonu - Kolaytik<\/title>\n<meta name=\"description\" content=\"M\u00fc\u015fteri \u015fikayetlerini kaybetmeden, sonuca kadar takip edin. 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